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Vegan Online ships Australia wide. Orders will be despatched from the Adelaide office within 24 hours of ordering. Please allow 2 days for local deliveries and an estimated 3-5 days for interstate deliveries. Should you require urgent delivery for a certain date, please contact us so we can endeavour to assist and avoid disappointment. We cannot guarantee delivery by a certain date but will do our best to assist you.
We offer a flat rate shipping of $9.95 for grocery items anywhere in Australia, conditions apply to some items or the option to calculate in real time with Australia Post's online shipping calculator. Using the calculator prices will vary dependent on the weight and dimensions of your order, as well as your shipping destination. Refrigerated items are sent via Express Post for a flat rate of $20.85.
All orders over $100 within Adelaide Metropolitan area free delivery. Our local delivery days are Wednesday's and Friday's for any refrigerated goods.
Refrigerated items outside of the Adelaide Metropolitan area must be picked up from the office.
We have added a option for refrigerated goods to only travel via Australian Air Express, signature is required on deliver, or Express Post. We believe all refrigerated items should arrive as quickly as possible to retain freshness, so keep this in mind when doing your shopping. For shopping convenience separate you grocery shop from your refrigerated. If your are not going to be home please leave instructions where goods should be stored at your responsibility. Work place address's can also be used for convenience of signature deliveries. If you are not home the parcel will be carded and delivered to your nearest post office for pickup. If not all items fit into the foam box we will send separate via Australia Post road unless we are given other instructions to charge extra shipping.
Frozen goods will be packed in a foam box with ice packs, these goods will be shipped in the same manner as refrigerated and will not arrive frozen. Please keep in mind all refrigerated goods must fit in foam box measuring 29w x 39l x 15h. If the order exceeds these measurements we will contact you to reduce order size or additional shipping costs will apply. The foam containers used to pack your goods can be sent back for recycling.
Shipping costs are clearly outlined in the checkout process.
All of our products are packed and sent with recycled packaging where possible. All bubble wrap, styrofoam peanuts used in our packaging is reused from good received from suppliers. All foam cold pack containers can be sent back to us for recycling or recycle yourself or give to friends for cold storage in the boot of the car when shopping.
If you do not have facilities to order via credit card you can always email us your order and we can organise bank deposit, upon clearance of funds the goodies will be sent out straight away.
We take payment via VISA, Mastercard and American Express.
Vegan Online takes great care to store your personal information securely. We want you to feel confident about shopping online with us. Your credit card details are not stored on our transactional system therefore each new transaction requires you to re enter your credit card details.
The Vegan Online website processes payments securely with eWAY, one of Australia’s most popular payment gateways. All payments are over a SSL URL (secure URL) which uses the HTTPS protocol and has a 128bit Security Certificate (industry standard), which provides all customers with a high level of security. If you have any questions regarding your privacy and security of your transactions, please feel free to contact us.