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Vegan Online ships Australia wide. Orders will be despatched from the Adelaide office within 12 hours of ordering. Please allow 1 day for local deliveries, Victoria is next day delivery if your order is in early am and an estimated 3 days for NSW deliveries. Australia Post road may take longer. Should you require urgent delivery for a certain date, please contact us so we can endeavour to assist and avoid disappointment. We cannot guarantee delivery by a certain date but will do our best to assist you. We do offer Australia Post express service in the shipping options for your quick delivery requirements. We do not send cold items out on Thursdays unless guaranteed to arrive next day, orders placed will leave on Monday's to assist in goods arriving fresh.
We offer a flat rate shipping for Metro Areas of South Australia, Victoria, New South Wales and Australian Capital Territory of $10.00. All Regional $14.00. Smaller items may be sent with Australia Post calculater. Queensland, Tasmania, Western Australia and Northern Territory we offer the option to calculate in real time with Australia Post's online shipping calculator. Using the calculator prices will vary dependent on the weight and dimensions of your order, as well as your shipping destination. We are unable to send cold items with Australia Post unless the express bags are used, these items will travel with a ice pack. Cold items can only be sent to Victoria & some sections of ACT CBD via courier unless Express Post Satchel is chosen. Frozen items will arrive defrosted as we do not send in refrigerated/frozen transport couriers and should be consumed within refrigerated time frames. Cold items sent outside of these areas and delivery times must always be checked prior to sending as spoilt items will not be refunded. No cold items will be sent to Qld, NSW, WA or NT unless using express post to guarantee quickest delivery times. Not all areas are service via express post next day please check before ordering. Please confirm delivery times for ACT if selecting cold items and courier as some areas are not guaranteed next day.
We suggest that during peak shipping times such as Christmas do not use courier for cold refrigerated items as they are busy and parcel will not be delivered as quick as normal out of peak times. To guarantee the quickest postage please opt for express post as we will not be held responsible for spoilt items when there is no guarantee of delivery times. Please consider this option from 1st December onwards.
All courier items need a signature upon delivery. If you are not going to be home please leave a note in the shipping instructions to indicate 'ok to leave if not home', otherwise items will be carded and a request to ring before 2 days to organise a redelivery. Failure to contact the courier within this time frame means goods will be returned to our warehouse in Adelaide and redelivery and spoilage costs will be incurred if cold items have been posted.
Work place address's can also be used for convenience of signature deliveries. Courier items cannot be delivered to a Post Office address.
All of our products are packed and sent with recycled packaging where possible. All bubble wrap, styrofoam peanuts used in our packaging is reused from good received from suppliers. All foam cold pack containers can be sent back to us for recycling or recycle yourself or give to friends for cold storage in the boot of the car when shopping.
If you do not have facilities to order via credit card you can always email us your order and we can organise bank deposit, upon clearance of funds the goodies will be sent out straight away.
If you have any queries regarding shipping please do not hesitate to contact us we would only be more than happy to try and help out!
We take payment via VISA, Mastercard and American Express.
Vegan Online takes great care to store your personal information securely. We want you to feel confident about shopping online with us. Your credit card details are not stored on our transactional system therefore each new transaction requires you to re enter your credit card details.
The Vegan Online website processes payments securely with eWAY, one of Australia’s most popular payment gateways. All payments are over a SSL URL (secure URL) which uses the HTTPS protocol and has a 128bit Security Certificate (industry standard), which provides all customers with a high level of security. If you have any questions regarding your privacy and security of your transactions, please feel free to contact us.