How much is delivery?
Delivery costs are calculated at checkout, and vary depending on the weight of your order and the area it is being delivered to. For South Australian orders, please check to see if your suburb is in the Metro Zone or Outer Zone, as the costs for each is different.
Do you ship outside of Australia?
Unfortunately we don't offer international shipping.
Can I order something to be delivered to someone else?
Yes, if you are ordering for someone else please use their address and include their name in the shipping instructions, as well as any personalised messages and other important information that we need to know.
How will I know if you have received my order?
After completing your checkout, you will receive an email with a receipt confirming your order. Please keep this receipt for your reference. If you have a query always use your invoice number as a reference.
Please make sure your email address is correct for any further correspondence from us.
Vegan Online ships Australia Wide*.
We use a courier service which will provide shipping costs relative to the weight of your order and your location, and we endeavour to have all orders dispatched within 24 hours of being placed.
Refrigerated and frozen items are only shipped within metro South Australia via courier and are sent with ice packs. To ensure quickest delivery, orders containing cold items will be left at the address if no one is home.
If you are interstate and your order contains refrigerated items, these will be refunded.
There is a chance that frozen items may arrive defrosted, so please ensure you place them in the refrigerator as soon as they arrive.
Although we provide shipping estimates for orders placed online, please note that these are not guarantees. Variables such as weekends, public holidays and high volume of orders with both us and the courier service can result in delays outside of our control. During the Christmas season we do experience delays on deliveries, especially when shipped interstate.
If you require urgent delivery, please contact us to organise Express Postage if necessary. Please note as Express Post has a higher cost than regular/courier post.
To see if your suburb is in the Metro Zone, click here.
SA Country/Non Metro
To see if your suburb is in the Outer Zone, click here.
Victoria, New South Wales
Western Australia, Northern Territory, Tasmania
All of our products are packed and sent with recycled packaging where possible. All bubble wrap and styrofoam peanuts used in our packaging is reused from orders received from suppliers. We also reuse boxes from products in store.
All foam cold pack containers can be brought to us for recycling, or recycle yourself, or give to friends for cold storage in the boot of the car when shopping.